Frequently Asked Questions

Where can I buy Shape products?

Currently Shape products can only be purchased at

How long does it take to receive my order?

We strive to ensure orders are shipped and delivered as quickly and efficiently as possible, but sometimes events happen outside of our control. You can always check the status or location of your order through your order confirmation and tracking emails sent directly from Shape. Orders outside the United States typically take longer due to customs.

My order never arrived, what should I do?

Depending on where you live it can take anywhere from two to 14 days for a shipment to reach you. If you live outside the United States your order may be waiting at a customs checkpoint for you to pickup. Check your order confirmation email for a tracking number. If you are still having trouble you can contact us any time.

Can I return my order?

If you live in the United States or Canada, have not opened your order, and the order was made in the last six months, you can return the order for a full refund. Just reply to your confirmation email and we’ll help you from there.

How do I use the Shape question cards?

How you use each deck is up to you and your specific needs. However, we do have three examples on ways to use these cards:

1. To accelerate team critiques

Shuffle the deck and place it in the center of a table. Once the person presenting work has had a time to share fully, the audience can take turns picking a card to provoke a dialogue.

Each deck works best under specific circumstances. For example: if what’s being shared in the critique is early work, you may want to focus on using the Product Strategy and Wildcard questions in order to effectively evaluate the pre-visual stage work. If the designs being presented are further along you should add the interaction design cards, and if the designs are close to complete adding the visual design cards to the mix ensure the critique is covering all the necessary areas.

2. To independently level-up your designs

Shuffle the deck and use each card as a way to evaluate your own work, treating each question as though it was being asked by someone else. You can also use each question to help you articulate your design process and decisions as part of a case study or portfolio piece, using each question as a way to section the description of your work. Lastly, we recommend using the questions during the design process as a way of ensuring each step of the work is done thoughtfully and completely intentionally.

3. To evaluate other’s work one-on-one

When paired with another person—designer or non-designer—take turns pulling up a new card and discussing the question it poses together as it relates to the work. Each deck can be used as a conversation starter or as a low-pressure way to constructively evaluate the other person’s work.

How will my information be used?

You can refer to our Privacy Policy to see how we use your information when you subscribe to any of our email lists or purchase a product from us. TL;DR We promise to never sell your information under any circumstances.